Privacy Notice

iland Internet Solutions respects your privacy and is committed to maintaining the privacy and confidentiality of the personal data we collect. The purpose of our Privacy Notice is to demonstrate our firm commitment to the privacy and protection of all persons who provide personal data to iland Internet Solutions and its affiliates (collectively, “iland Internet Solutions” or “we” or “our”). This Privacy Notice describes the ways we may collect information from and about you, and what we do with the information we collect, so that you may decide whether or not to provide information to us.

By visiting iland Internet Solutions websites or are otherwise providing your personal information to iland Internet Solutions via any other means, you are accepting and consenting to the practices described in this Privacy Notice.

For purposes of this Privacy Notice, the term “visitor” includes both those who are and those who are not current customers of our products or services, whether you upload information to our websites, download it, or are merely visiting our websites, as well as those who interact with us through other means, including other online services (e.g., e-mail, chat), by phone, text messages, fax, by written correspondence or in person. You can choose not to provide certain information when using our websites, but then you might not be able to take advantage of many of its features.

Notwithstanding the foregoing, the privacy and protection of personal data that an iland Internet Solutions customer stores, processes or transfers using iland Internet Solutions’ Products or Services are governed by the terms and conditions of iland Internet Solutions’ agreements with that customer, and not this Privacy Notice.  Our “Products or Services” include but are not limited to iland Secure Cloud℠, iland Secure Private Cloud℠, Hybrid Cloud, VMware Hybrid Cloud, iland Secure Cloud Backup℠ with Veeam, iland Secure Disaster Recovery as a Service (DRaaS)℠ with Veeam and iland Secure Disaster Recovery as a Service (DRaaS)℠ with Zerto.

1. WHAT DO WE COLLECT AND WHERE?

The information we collect may include your personal information, such as your name, contact information, username and password for website registration and login, and financial information and payment card details, as well as IP addresses and other log file information (described below), electronic or telephone communications, product and service selections and orders, or other activities. Generally, we may collect information about you in the following manners:

  • you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means;
  • we use automated technical means to collect information about all website visitors for example by use of cookies; via third party providers; and
  • iland Internet Solutions affiliates located in the European Union may provide Iland Internet Solutions with personal information about their prospective or current customers.

Web Visit

You may visit our Websites in any of the following ways:

  • Using your browser to navigate to our websites including, but not limited to, www.iland.com; www.ilandeurope.co.uk; www.ilandeurope.com; www.ilandeurope.eu www.ilandinternet.co.uk; www.ilandinternet.com; www.ilandinternet.de; www.ilandinternet.info; www.ilandinternet.mobi; www.ilandinternet.net; www.ilandinternet.org; www.ilisc.com; www.mycloudfactory.co.uk www.mycloudgoestoeleven.com; www.privatecloudfactory.com; www.thecontinuitycloud.com; www.welcometothecloudfactory.com; www.whatiscloudinfrastructure.com; www.workforcecloud.co.uk;  www.workforcecloud.com; or www.workforcecloud.net;
  • Viewing an advertisement displayed on a third party website that is served content by our web server; or
  • Viewing an email that is served content by our or a third party web server.

When you visit our Website, our server logs your IP address (unique network address), the time and duration of your visit, and the time and duration of your visit to the specific website pages you view. If you arrive at our website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system. We will likely place a cookie on your hard drive during the web visit. A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our Website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our Website. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.

web beacon, also known as a web bug, is a small graphic (usually 1 pixel x 1 pixel), that is embedded in a web advertisement, email, or page on our web site, but is invisible to you. When you view a page on our web site, an email or an advertisement your web browser will request the web beacon from a web server, which in turn will set a cookie in your web browser containing a unique identifier. This unique identifier will be linked to log information that is used to track your movements on our web site in order to determine the effectiveness of content and advertising campaigns. We do not collect personal information about you as part of a web visit, but web visit information may be tied to other information (including personal information) we collect from you via chat, web forms, and the other means we describe in this Privacy Notice. Our advertising agencies may also use web beacons and cookies to track your activity on our website originating from the advertisement; however, we will not provide your personal information to our advertising agencies. Our advertising agencies maintain their own privacy policies, and you should also review those.

We do not currently respond to “do not track” signals, and our data collection and sharing practices remain consistent for all users in accordance with the representations in this Privacy Notice.

Links to non-iland Internet Solutions Websites

We may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from iland Internet Solutions practices and are not controlled by iland Internet Solutions and covered by this Privacy Notice. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your personal data.

Quality of Information

iland takes reasonable steps to ensure that the information we collect and use is accurate, up-to-date, complete, and relevant to the practices outlined in the Privacy Notice. Assurance happens at two stages: information collection and information disclosure (if relevant.) iland understands that handling poor quality information can have significant privacy impacts for individuals and is committed to maintain its practices to ensure quality.

Personal information received from the EU

  •  When iland Internet Solutions is a data controller – Privacy Shield compliance

iland complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.  iland has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Under the Privacy Shield framework, iland has the responsibility for the processing of personal information it receives and subsequently transfers to a third party acting as an agent on its behalf.  iland will remain liability under Privacy Shield if its agent processes such person information in a manner that is inconsistent with Privacy Shield unless iland can show that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, iland commits to resolve complaints about our collection or use of your personal information.  EU individuals with inquiries or complaints regarding our Private Shield policy should first contact iland at:
ATTN: Compliance Management
[email protected]
US +1.713.868.2267
UK +44.20.7096.0149

iland has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.  If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint.  The services of EU DPAs are provided at no cost to you and iland is committed to complying with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.

As a last resort for complaints, individuals may invoke binding arbitration before the Privacy Shield Panel, which consists of a pool of arbitrators designated by the Department of Commerce and the European commission.  The parties to the arbitration can select either one or three arbitrators for the binding arbitration.

  • When iland Internet Solutions is a data processor

iland Internet Solutions’ obligations with respect to personal data for which iland Internet Solutions is solely a data processor, such as personal data that an iland Internet Solutions customer stores, processes or transfers using iland Internet Solutions’ Products or Services, is defined in its agreements with that customer and is not included in this Privacy Notice, as noted above. In those circumstances iland Internet Solutions receives personal data from the EU as an agent of the customer, and the customer will remain responsible for the personal data that it collects and processes and for the compliance with applicable data protection laws.

Sensitive Information

We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, or other sensitive information.

Children’s Online Privacy Protection

Our services are not designed for or directed to children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13. If you believe or suspect that we have collected information for a child under the age of 13, please contact us at [email protected] immediately so that we may delete it.

2. WHAT DO WE USE THIS INFORMATION FOR?

Personal Information

We may use your information to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of the Website, recommend merchandise and services that might be of interest to you, to personalize your visit to our Website, and to enable us to review develop and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.

We limit the use of personal information to the purposes identified in the notice and for which the individual has provided implicit or explicit consent. We retain personal information for only as long as necessary to fulfill the stated purposes or as required by law or regulations and thereafter appropriately disposes of such information.

Contact Information

We use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of our websites and as training aides for our employees. Visitors are given the choice at the point when we request their information.

Financial Information and payment card details

We may ask visitors to enter credit card or account information in order to process orders for services placed with iland Internet Solutions or its affiliates. Financial information provided via our website portal is transferred over a secure connection. We collect this information on a transaction-by-transaction basis and will not authorize the release of the information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements. Credit card numbers are used only for processing payments and are not used for any other purposes. When we use third party service providers for credit card processing services we will enter into a written agreement with such third party ensuring appropriate security and confidentiality measures are in place in safeguarding your personal data.

We use web visit information to measure interest in and develop our web pages and marketing plans, customize the content you view on your web visits based on your activity on past visits, and administer our Website.

We use the visitors’ IP address to help diagnose problems with our servers, and to administer our Websites.

We use cookies to help us recognize visitors as unique visitors (just a number) when they return to our websites. For example, if there are 1,000 visits to our website on a certain day, we can use cookies to discover how many of those visits were made via the same browser (same visitor). We may also use the cookie to discover whether a certain visitor has visited our site more than once, and the source for each visit. We also use cookies to: allow us to tailor content or advertisements to match your preferred interest; avoid showing visitors the same advertisements repeatedly; compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our Website (we cannot identify visitors personally in this way); count the number of anonymous users of our sites. For information on how to prevent cookies from being installed, please reference the “Web Visit” section of this document.

We use web beacons to count the number of times that our advertisements and web-based email content are viewed. We combine web beacon information with cookies to track activity on our website originating from advertisements and web-based email content.

For clarity, we may use technologies similar to cookies and web beacons that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods.

We use information you provide to us via telephone calls, chat, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, we will use the information to establish your account. Information you submit in writing, such as chat, email, and web form information is archived and may be tied to information that we collect about your web visits. Your telephone call may be recorded for training purposes and we may enter information you provide via telephone into our systems to use for the purposes described in this paragraph.

3. DISCLOSURE OF PERSONAL INFORMATION

Personal information we gather is for internal use only and will not authorize the release of this information to anyone outside iland Internet Solutions (except to third party service providers to Iland Internet Solutions who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure. Service providers include health, dental, and vision insurance providers as well as iland’s 401K provider. Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, such as a lawful request from public authorities in regard to law enforcement or national security requirements, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct. We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Notice, and is permitted to use the information only for the purpose of providing services to us. All communications of personal information to third parties will be done in a manner consistent with applicable laws and regulations, as well as our internal information security and privacy policies.

4. OPTING OUT OF COMMUNICATIONS

iland Internet Solutions gives you an opportunity to choose to opt-out of personal data being disclosed to third parties for a purpose incompatible with the purpose for which it was originally collected (except for meeting applicable legal requirements or permitting third party service providers who perform functions on our behalf as described in section 3 of this Privacy Notice), including your opting out of receiving future marketing mailings. We will not use your contact information to correspond with you about our services if you ask us not to. Please send your request to [email protected] or write us at Compliance Officer, iland Internet Solutions Corporation 1235 North Loop West Suite 800 Houston, TX 77008. Please note that it may take up to ten days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request.

5. SECURITY OF YOUR INFORMATION

iland Internet Solutions is committed to commercially reasonable safeguards and industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Visitor textual information is encrypted during transmission, our company databases are accessible only by Iland Internet Solutions employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with Iland Internet Solutions. Despite these safeguards, however, we cannot guarantee the security of any information you transmit to our website, or guarantee that information on our website will not be improperly accessed, disclosed, altered, or destroyed.

6. DATA INTEGRITY

Personal data we collect is relevant for the purposes for which it is to be used. Iland Internet Solutions takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.

7. RIGHT TO ACCESS YOUR PERSONAL INFORMATION

You have the right to access your personal data. If you believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately, please contact us at [email protected], and we will take steps to correct or delete the information, or restrict its use, as appropriate.

8. VERIFICATION

iland Internet Solutions utilizes the self-assessment approach to assure its compliance with its Privacy Notice. Iland Internet Solutions regularly verifies that the Privacy Notice is accurate, comprehensive, prominently displayed, and conducts its self-assessment on an annual basis to ensure that all relevant privacy practices are being followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once a year.

9. COMMUNICATION TO INDVIDUALS

Individuals are informed that personal information is:

  • used only for the purposes identified in the notice and only if the individual has provided implicit or explicit consent, unless a law or regulation specifically requires otherwise,
  • retained for no longer than necessary to fulfill the stated purposes, or for a period specifically required by law or regulation, and
  • disposed of in a manner that prevents loss, theft, misuse, or unauthorized access.

10. INQUIRIES OR COMPLAINTS

If you have a question or complaint about this Privacy Notice or our information collection practices, please contact us at [email protected] or write us at:

iland Internet Solutions
ATTN: Compliance Officer
1235 North Loop West, Suite 800
Houston, TX 77008

We will investigate the matter and are committed to resolve any privacy concerns that you may have. Should any dispute or controversy arise out of or relating to this Privacy Notice, our website, or with related services provided by us (except for Products or Services governed by the terms and conditions of iland Internet Solutions’ agreements with a customer), it shall be subject to the jurisdiction and venue of State and Federal Courts in Harris County, Texas, and shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.  Notwithstanding the foregoing, if your inquiry has not been satisfactorily addressed and you are a visitor located in the EU, you may contact European Data Protection Authorities.

If any portion of this Privacy Notice is deemed void or unenforceable, then that provision shall be deemed severable from this Privacy Notice and shall not affect the validity and enforceability of the remaining provisions. In addition, please note that iland is subject to the investigatory and enforcement powers of the Federal Trade Commission.

11. CHANGES

Our business changes constantly and our Privacy Notice may also change from time to time. You should check our website frequently to see recent changes; however, we will never materially change our policies and practices to make them less protective with respect to an individual’s personal information collected in the past without his or her consent.

If we legally transfer part or the whole of our assets to another organization, your information may be among the items transferred.  The buyer or transferee will have to honor the commitments we have made in this Privacy Notice.

This Privacy Notice was last updated on March 30, 2017.